Last updated: 2026-07-08
This Privacy Policy explains how BYD by VSI ("we", "us") collects, uses, and protects
your information when you use the BYD by VSI aftersales mobile application (the "App").
1. Information We Collect
- Account & contact details — your name, mobile number, and email used to verify your identity via one-time password (OTP).
- Vehicle information — your registered units, CS number, VIN, model, and related service documents (e.g. owner's manual, ORCR).
- Service activity — booking requests, referral activity, loyalty status, and vouchers tied to your vehicles.
- Device & push tokens — to deliver notifications and support chat.
- Microphone (during calls only) — used solely while you are on an in-app support call to transmit your voice so the call can connect. It is not recorded or stored.
2. How We Use Your Information
- To authenticate you and provide access to your vehicle records.
- To process preventive maintenance (PMS) bookings and send reminders.
- To deliver advisories, marketing updates, and document availability notifications.
- To provide customer support, including in-app chat.
- To connect and handle in-app voice calls to our customer support team.
3. In-App Voice Calls
The App lets you call our customer support team over the internet using your device's
microphone (VoIP). Call audio is transmitted securely (encrypted) solely to connect your
call and is not recorded or stored by us.
4. Sharing
We do not sell your personal information. We share data only with service providers that help us
operate the App (e.g. SMS, push notifications, and support chat) and as required by law.
5. Data Retention & Account Deletion
You may delete your account from within the App at any time. Deleting your account permanently
disables your access to the App. For legal, warranty, and transaction-history purposes, certain
records associated with your vehicle and service history may be retained internally in accordance
with applicable law.
6. Security
We use reasonable technical and organizational measures to protect your information.
7. Contact Us
For privacy questions or requests, you may reach Valuesales, Inc. through: